Make sure you are logged into your loyalty account. To redeem the item using your points, select the “BUY WITH POINTS" option, and the item will then be added to your cart. After you checkout, the points redeemed for that item will then be deducted from your loyalty account.

Loyalty points under “Tier Points Earned” are points that go towards your loyalty tier/status. Status Points are the points that are reset on the 1st of January every calendar year - this means that you need to earn enough status points within January to December in order to reach Bronze, Silver, or Gold Status.

However, the “Tier Points Earned” balance that resets every calendar year is not the same as the "Point Balance” section on your account. Your point balance is the total amount balance of loyalty points that you have to use/redeem for free items on our website! Also, please note that your loyalty point balance is not affected by the yearly reset on status points each calendar year as it is completely separate and your total points also do not expire.

Once you're logged into your GHOST® Loyalty Account, just click on the Loyalty Tab and select "Earn Points". If you scroll down, you'll see a "Refer Friends" option - from there, you'll be able to share your own referral link through Facebook, X, or you can even copy your custom referral link and send the link directly to others.

After you share your referral link with someone and that person creates a GHOST® Loyalty Account, they'll be sent a 20% off discount code that qualifies for first time orders, and when that person places their first order, 500 loyalty points will automatically be rewarded to your loyalty account - SICK!

Loyalty Tiers reset on January 1st of every calendar year - this means that you would need to earn enough tier-eligible points between January and December of each year to hit Bronze, Silver, or Gold Status.

We would be happy to help get that code entered for you! Please email support@ghostlifestyle.com with the following information:

- A picture of the loyalty code card(s)

- The email address associated with your GHOST® Loyalty Account

We apologize for the confusion. Sometimes the loyalty card can fall to the bottom of the tub. If this is not the case, we can add a code to your account. Please email support@ghostlifestyle.com.

Make sure that you are logged into your correct loyalty account. You can click on the badge to view its details and make sure that you have correctly qualified for the badge. If these have all been done, you can email support@ghostlifestyle.com, and we will add that badge to your loyalty account.