STATUS OF SHIPMENTS TO CANADA
NOTICE ON SHIPMENT DELAYS TO CANADA
Legends, we appreciate all of your support and want to be sure to share the latest on all Canadian orders.
Since we restarted shipping to Canada in early May, we've seen extended delays as packages pass through customs with heightened safety measures due to COVID-19. These unexpected delays have caused shipments to take (in extreme cases) 30-45 days to arrive.
While we regularly maintain communication with our shipping partners and explore ways to expedite these shipments, we don't have a timeline on when shipping times will improve.
WHAT TO EXPECT WITH YOUR SHIPMENT
Our standard processing time is 1 - 2 business days, with a standard USPS shipping time to arrive in Canada as 7 - 21 business days, as well as an additional 7 - 10 business days requested by Canada Post to allow packages to pass through customs.
Once your package has left the United States though USPS, you can maintain tracking updates via Canada Post - the carrier that takes over once packages are released into Canada. This is where you'll be able to track further updates such as customs clearance and expected delivery time.
To do this, copy and paste your same tracking # into Canada Post's website. Rest assured, we continue to keep a detailed eye on all packages to assure they are progressing.
Feel free to reach out to our Customer Support Team with any questions or concerns.