SHIPMENTS TO CANADA
Returns and Refunds Policy
Thank you for shopping GHOST.
If you are not 100% satisfied with your purchase, we're here to help.
GHOST Support is available weekdays 9AM-5PM CT. Email (firstname.lastname@example.org) is the quickest ways to reach us!
We do our very best to respond to support emails within 48 hours.
Our products can be returned within 15 days of delivery of the product.
To be eligible for a return, please make sure that:
The product was delivered within the last 15 days.
The product is unopened, in its original packaging.
Apparel must be unworn, unwashed, with tag(s) and in new condition.
You have the receipt, order confirmation or proof of purchase from ghostlifestyle.com.
We are unable to accept returns of purchases made from third party retailers.
Sample packets are final sale.
Products that do not meet this criteria will not be considered for return.
Shipping to Canada
For orders going to Canada, orders are sent delivered duty paid (DDP) via UPS Worldwide Expedited®. GHOST collects duties and taxes at checkout to ensure a seamless customer experience.
For more information on shipments to Canada, please visit: https://www.ghostlifestyle.com/pages/status-of-shipments-to-canada
Unfortunately items purchased on sale or with a discount code cannot be refunded. Only regular price items can be refunded.
Stuff happens, and if you receive a damaged product, please notify us immediately.
We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States. The responsibility is yours to check to see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are also your responsibility.
If for whatever reason your order is seized by customs, we will not issue you a refund (minus shipping) unless all products are returned to us in the original condition per the return policy above.
Chargebacks will not be taken lightly and will subject the client to being put on the no-sell list.
If you have any questions about our returns and refunds policy, please contact us at email@example.com