Refund policy

RETURNS AND REFUNDS POLICY

Thank you for shopping GHOST. 

If you are not 100% satisfied with your purchase, we're here to help.

 

GHOST SUPPORT

GHOST Support is available weekdays 9AM-5PM CT. Email (support@ghostlifestyle.com) is the quickest ways to reach us!

We do our very best to respond to support emails within 48 hours. 

 

SUBSCRIPTION ORDERS:

 

Each subscription order is charged the applicable shipping based on weight and destination of products.

If an item in your subscription is out of stock, we will retry your subscription again the next day until all items in your subscription are back in stock.

If you would like to combine or make other changes to your existing subscriptions, please login to your GHOST account dashboard to edit your existing subscription orders and set-up your subscription to contain all products you would like to receive in one shipment on an ongoing basis.

 

RETURNS

To be eligible for a return, please confirm that: 

    • The product was delivered within the last 15 days.
    • The product is unopened, in its original packaging. 
    • Apparel & Gear must be unworn, unwashed, with tag(s) or in its' original packaging and in new condition. 
    • You have the packing slip, order confirmation or proof of purchase from ghostlifestyle.com.

    Products that do not meet this criteria will not be considered for return. 

     

    EXCHANGES

    To be eligible for an exchange, please refer to the following: 

      • If the product is open, you have 5 days to initiate an exchange from the day of delivery.
      • If the product is unopened, you have 15 days to initiate a return from the day of delivery.

    To initiate a return or exchange, email support@ghostlifestyle.com with the following: 

      • order number
      • item(s) returned
      • reason for return
      • tracking number

       

      Return Address :

      GHOST LLC

      3550 Cleburne Road

      Suite F

      Spring Hill, TN 37174

      GHOST does not provide prepaid return labels but we are happy to cover the shipping costs for any new product that gets sent out during an exchange! Refunds will be issued minus shipping costs.

       

      RETURN EXCEPTIONS

      Our Standard Return policies do not apply to all items. Below are items that cannot be returned or refunded:

        • GHOST Samples 
        • GHOST products purchased from unauthorized sellers
        • GHOST supplements & gear purchased from a retailer (if manufacture issue, please email support@ghostlifestyle.com)

       

      RETAILERS & AMAZON

      We are unable to accept returns of purchases made from third party retailers. Please review the return policy for the store the product was purchased from! For all orders originating from Amazon, please reach out to Amazon Customer Service at 1-866-216-1072.

      DICKS Sporting Goods
      GNC
      Vitamin Shoppe

       

      PROMO ITEMS & LIMITED EDITION PRODUCTS

      Certain promotions and discounts are excluded from returns. Please contact support@ghostlifestyle.com to see if your order qualifies!

      If you scored a limited edition product from one of our launches, we cannot guarantee inventory for a replacement or exchange. 

       

      DAMAGED/DEFECTIVE ITEMS

      Stuff happens! If you receive a damaged product, please email support@ghostlifestyle.com a pic of the issue, packing slip, (include a pic of the bottom of the tub for supplements) along with your order number & we'll start an investigation!

      Note: For damage during transit, the carrier requires the following information so we can start your claim: 

        • 7 pics of the damaged box (top, bottom, interior, exterior of the shipping package condition)
        • Pic of the shipping label & packing slip

      Please note that you are responsible for costs incurred in mailing your product and proof of purchase unless you received a product that was damaged or defective.

      GHOST ENERGY RETURNS

      For any issues or returns related to GHOST Energy, please refer back to the retailer.

      Supplements and other consumable products are only accepted if it was purchased through ghostlifestyle.com.

       

      SHIPPING TO CANADA

      For orders going to Canada, orders are sent delivered duty paid (DDP) via UPS Worldwide Expedited®. GHOST collects duties and taxes at checkout to ensure a seamless customer experience.

      For more information on shipments to Canada, please visit: https://www.ghostlifestyle.com/pages/status-of-shipments-to-canada

        

      INTERNATIONAL SHIPMENTS

      We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States. The responsibility is yours to check to see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are also your responsibility. 

      If for whatever reason your order is seized by customs, we will not issue you a refund (minus shipping) unless all products are returned to us in the original condition per the return policy above. 

       

      CHARGEBACKS

      Chargebacks will not be taken lightly and will subject the client to being put on the no-sell list.

       

      CONTACT US

      If you have any questions about our returns and refunds policy, please contact us at support@ghostlifestyle.com

      This page was last updated April 19, 2023